search
Glossy Logo
Glossy Logo
Subscribe Login
  • Glossy+ Member Subscribe Now
  • Glossy+ homepage
  • My account
  • FAQ
  • Newsletters
  • Log out
  • Beauty
  • Fashion
  • Glossy+
  • Podcasts
  • Events
  • Awards
  • Pop
search
Glossy Logo
Subscribe Login
  • Glossy+ Member Subscribe Now
  • Glossy+ homepage
  • My account
  • FAQ
  • Newsletters
  • Log out
  • Beauty
  • Fashion
  • Pop
  • Glossy+
  • Events
  • Podcasts
  • Newsletters
  • facebook
  • twitter
  • linkedin
  • instagram
  • email
  • email
Beauty
How Benefit is reimagining the customer journey with AI
By Zofia Zwieglinska
Jun 5, 2025

Benefit Cosmetics is blending brand storytelling with AI, using tools like WhatsApp and OpenAI-powered chat to personalize beauty at scale, without losing its signature voice.

Member Exclusive
Beauty & Wellness Briefing: What Rhode’s $1 billion acquisition deal signals for beauty M&A

This week, I checked in with industry insiders to better understand E.l.f. Beauty’s acquisition of Hailey Bieber’s Rhode — a $1 billion cash and stock deal announced on Wednesday — including what it signals for M&A this year….

Latest Stories
  • Beauty
    How events fuel Ulta’s retail strategy, from ‘Wicked’ collaborations to Cécred Sundays
    Jun 5, 2025
  • Member Exclusive
    Fashion Briefing: Amid expected shipping delays and price increases, brands are gearing up for the holidays earlier than ever
    Jun 5, 2025
  • Two people browsing a fashion website on a laptop, illustrating how AI in customer service supports seamless online shopping experiences.
    Sponsored
    How beauty and fashion brands are reimagining CX with customer-centered AI
    May 12, 2025
  • Beauty
    How Rhode made it about more than just Hailey Bieber
    Jun 5, 2025
  • Sponsored
    How brands and retailers are tackling the pain points of e-commerce
    Mar 31, 2025
  • Sephora Strategies
    Sephora Strategies: Sol de Janeiro became Sephora’s top-selling brand in 2024. Now it needs to stay on top
    Jun 4, 2025
Glossy+ Exclusives See More
  • Member Exclusive
    Fashion Briefing: Amid expected shipping delays and price increases, brands are gearing up for the holidays earlier than ever
    Jun 5, 2025
  • Member Exclusive
    Target chief merchandising officer Jill Sando on Target’s collaborations with DVF, Kate Spade and more
    Jun 4, 2025
  • Member Exclusive
    Luxury Briefing: How Harrods and DVF are future-proofing
    Jun 4, 2025
  • Member Exclusive
    How Kendra Scott reversed its fortunes by playing offense
    Jun 3, 2025
The Latest Glossy+ Research See More
  • Member Exclusive
    CMO Strategies: Marketers from Georgia-Pacific to Samsung weigh in on display ad strategies, success metrics and challenges 
    May 28, 2025
  • Member Exclusive
    Glossy+ Research Briefing: Tariffs’ impacts on consumer and advertiser spending
    May 15, 2025
  • Member Exclusive
    Research Briefing: Emerging designers dominate the 2025 Met Gala
    May 8, 2025
  • Member Exclusive
    CMO Strategies: A guide to marketers’ investments and streaming platforms’ ad innovations, from Amazon to YouTube
    May 1, 2025
Pop See More
  • The Culture Effect
    How wedding guest fashion became the main character on TikTok
    Jun 3, 2025
  • Glossy Pop Newsletter
    Glossy Pop Newsletter: After the brand trip and the customer trip, the follower trip? Inside Brandon Edelman’s ‘Bran Trip’
    May 30, 2025
  • Marketing Playbook
    Kiehl’s taps Brittany Cartwright to hard launch its new fitness relationship
    May 28, 2025
  • Beauty
    Inside Laneige’s food- and beverage-based ‘sensorial marketing’ strategy
    May 26, 2025
The Latest from Modern Retail Discover Modern Retail
  • Marketplace Briefing: 5 things to watch out for this Prime Day
  • David Protein’s acquisition of Epogee and a subsequent lawsuit are threatening to tear the CPG world apart
  • How events fuel Ulta’s retail strategy, from ‘Wicked’ collaborations to Cécred Sundays
  • Unpacked: What federal rule rollbacks could mean for the future of BNPL

logo

Get news and analysis about fashion, beauty and culture delivered to your inbox every morning.

Reach Out
  • Facebook
  • Twitter
  • Linkedin
  • Instagram
  • Threads
  • Email
About Us
  • About Us
  • Masthead
  • Advertise with us
  • Digiday Media
  • Custom
  • FAQ
  • Privacy Policy
  • Terms & Conditions
©2025 Digiday Media. All rights reserved.