Personalization & Service

Unpacked: How brands from wellness to fashion are managing customer relationships

Jun 23, 2025

This Unpacked guide, sponsored by Klaviyo, explores the ins and outs of B2C CRMs — how they offer something unique for B2C brands compared to legacy CRMs, the difficulties B2C companies face when retrofitting B2B CRMs and examples of brands that have achieved major success after switching. While the initial iterations of customer relationship management […]

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17
Nov

Virtual November 17, 2025
Glossy+ AI Commerce Strategies Town Hall
Brand executives will come together to discuss their current challenges and best practices when it comes to leveraging AI to support their businesses.
11
Feb

New York, NY February 11, 2026
AI Marketing Strategies
Join us for AI Marketing Strategies as we map out the state of play of an industry being reshaped by AI.
1
Jun

Miami, FL June 1-3, 2026
Glossy E-Commerce Summit
At Glossy’s E-Commerce Summit, leaders from influential brands and retailers will break down how they’re winning customers, driving sales and rethinking the “omnichannel” concept.