The state of omnichannel retail

Consumers are rapidly prioritizing mobile platforms, forcing retailers to focus on providing them with a true omnichannel shopping experience. Today’s consumer shopping habits and priorities dictate the need for personalization and ease — things not every retailer is positioned to provide.

Now in its third year, the 2018 – 2019 Omnichannel Leadership Report evaluates the omnichannel capabilities of 150 apparel, lifestyle, and luxury brands. By analyzing the core offerings of these brands, retailers can gain valuable insight into the relationship between business and customer.

In this report you will:

  • Learn which retailers are leading the way for omnichannel, and how they’re doing it
  • Understand the industry’s progress toward adopting omnichannel strategies and solutions
  • Discover how retailers are enabling store associates to increase productivity and sales
  • Take away insights related to key capabilities like endless aisle, inventory visibility, mobile payments, store fulfillment, clienteling and more

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