Live session: How marketers are meeting customers’ expectations for one-on-one conversations at scale
Marketers, especially those responsible for beauty and fashion brands, are under immense pressure to deliver more relevant, personalized customer experiences on-demand. AI has now widened the realm of what’s possible across the customer journey — from answering consumers’ questions to proactively addressing concerns before they derail a purchase.
Join Mia D’Antonio, account director at ElevenLabs, Gillian O’Brien, retail product marketing lead at ElevenLabs, and Evan Hamilton, senior director of customer experience at NewAge Products, on Thursday, Nov. 12 at 2 p.m. ET, to hear how one home goods brand is using AI to transform the customer journey across inbound and outbound customer conversations.
The discussion will explore practical applications of AI, results achieved and the lessons beauty and fashion brands can apply as they look to scale personalized engagement.
Register for this webinar to learn about:
- How one home goods brand used AI to overhaul its customer service efforts within 60 days
- How AI-powered outreach addresses customer concerns before a cancellation
- What it takes to create seamless AI-to-human handoffs
- The use cases beauty and fashion brands can pressure test to improve personalization at scale
Partner insights from ElevenLabs
