How brands like Fenty and Lush are optimizing CX

With multiple brand touchpoints at their fingertips, today’s shoppers aren’t following a single, linear path from browsing to checkout or online purchase. As the purchasing journey grows increasingly complex, reaching customers with relevant and personalized online experiences is more important than ever.

To achieve meaningful engagements and drive conversions, savvy brands are experimenting with their website management and conversion pathways — from CTA designs and product pages to pop-ups — to elevate user experiences and generate growth.

Download this report to learn:

Why continuous optimization is essential
How to implement testing strategies that yield positive business impact
Use cases from Calvin Klein, YSL, Sephora, Lancôme and more