Flexibility, innovation and adaptability are crucial for modern retailers, and for many, that translates to adopting an omnichannel strategy. As online shopping ramps up, retail companies are increasingly empowering their store associates to do more than provide customer service to shoppers in-store. They’re also tackling customer acquisition, assisting e-commerce shoppers and acting as brand ambassadors, building excitement about the brand. This session will cover how to hire associates that are up for the job and what other investments are required to know the customer at every touchpoint.

Tarte Cosmetics, an innovative beauty brand known for its line of skincare and cosmetics, made a big early investment in personalized text messaging—launching their channel with Attentive in 2018. Today, their text messaging program is part of a comprehensive digital marketing strategy. In this session, learn how Tarte delivers relevant content that drives conversions—including real-life examples of automated personalized text messages sent at scale—and creates multiple touchpoints across the customer lifecycle.

E-commerce and physical retail are just the start of it. This session will explore how one brand, is focusing its commerce efforts. That includes text messaging, livestreaming and taking advantage of opportunities to cross-promote. The exec will also discuss what emerging retail technology they are excited for now and how they anticipate consumers will shop in the future.

For many brands, remaining relevant moving forward means overhauling many processes that worked before. Thinking outside the box to best showcase your values and DNA will resonate with the new generation of consumers. Sharing your unique perspective through unique channels will win over pushing products. This session will dive into how to shift your mindset and tackle new approaches to marketing to strengthen your brand, foster community and thrive.

Brands are increasingly moving closer to a direct-to-consumer model, realizing that means owning more customer data and making smarter business decisions -- but many believe maintaining wholesale partners can still make sense. This session will dig into a fashion brand’s retail model, which is now exclusively DTC but once included traditional retail partners

Openness to feedback and evolution is key when it comes to providing a product and a shopping experience that builds long-term customer loyalty. This session will dive into how one brand has actively invited feedback from their online community, harnessing a mix of qualitative and quantitative data to provide a better service, resulting not only in rapid growth but also loyalty and trust.

According to some DTC brands, stores will remain as essential as ever, and they plan to keep rolling them out without missing a beat. In fact, they’re putting the store at the center of new strategies, aiming to provide comparable service online for those who can’t shop IRL. In their eyes, stores facilitate the utmost experience, plus they’re working to fuel brand growth. This session will spotlight how a luxury DTC brand has so far approached physical retail, and what the future holds for their store footprint and strategy.

Conscientious buying is the new norm, regardless of consumers’ income. Among those still up for shopping non-essentials, some are looking to make low-commitment purchases, while others are gunning for good investments to safeguard against future tough times. At the same time, luxury buying has migrated online. Many retailers must make big changes to earn their business, which has never been more crucial. This session will break down how to cater to the new consumer — in marketing messages, at the point of purchase and beyond.

What worked yesterday is out the window, leaving fashion brands to rethink everything. But at the same time, what’s ahead remains uncertain. As consumers become more mindful, slow down and consume less, there are hints at where the fashion world is headed. This session will focus on how consumer values are shifting and what brands can be doing to emerge even stronger than before.

Reaching consumers online has never been more important, but e-commerce competition is heating up. For brands, remaining top-of-mind among shoppers not only means making their buying experience convenient, inspiring and personal, plus also providing them with newness and next-level service at every visit. This session will explore the new possibilities of e-commerce and why tapping into them now is worth the investment.

Influencer marketing has spread fast, but to become a key channel for advertisers there are challenges to overcome from finding the right talent to selecting the right metrics to track them against, it’s more important than ever to think about the role influencers play in a marketing strategy, given the valuable reputations at stake. This session will explore how one brand has evolved its own way of working with influencers over the year.

Let's go through the key takeaways discussed across the three days of content.